Refund & Cancellation Policy.

No-refund policy

All payments made to Boudoirgrapher are final and non-refundable. We do not issue refunds of any kind — in whole or in part — for booking retainers, session fees, add-ons, digital images, albums, prints, or any other service or product purchased through this website. Please read this policy carefully before making a payment; by paying, you confirm that you accept it.

Why we work this way

Every booking reserves a private studio, a closed set, and a full block of the photographer's time that is turned away from other clients. Editing, retouching and album production are personalised services that begin as soon as your date is confirmed and cannot be resold or recovered.

Cancellation by you

You may cancel a booking at any time by writing to us, but no amount paid will be refunded. Cancellation simply releases your reserved date.

Rescheduling

As a goodwill gesture in place of refunds, one free reschedule is permitted if requested at least 7 days before your session, subject to availability, within 6 months of the original date. Later or repeat reschedules attract a ₹5,000 rebooking fee. Rescheduling is offered at our discretion and is not a right of refund.

Cancellation by us

In the rare event that we cannot deliver a booked session — illness, equipment failure, or force majeure — your session will be rescheduled to a mutually convenient date at no additional cost. No monetary refund is issued.

Delivered images

Completed sessions and delivered digital images are non-refundable. If you are unhappy with the edit of a delivered image, tell us within 14 days of delivery and we will re-edit it at no charge.

Physical products

Albums and prints are custom-made and non-returnable and non-refundable. If an item arrives damaged or defective, report it with photographs within 7 days of delivery and we will replace it free of charge. Replacement is the only remedy offered; no refund is given.

Questions

Email hello@boudoirgrapher.com with your booking reference, or reach us via the Contact page. All queries are acknowledged within 48 hours.